GEMSTONE LIGHTS
FREQUENTLY ASKED QUESTIONS
PRODUCT
Yes, the Gemstone Lights Track Lighting system is waterproof. It Is IP67 rated ensuring your system will have no issues when it comes to water.
The Gemstone Lights Track Lighting system uses the most cutting-edge LED technology available, allowing for a life expectancy of 50,000 hours. With average usage being 6 hours a day, the system is rated to last around 23 years!
The Gemstone Lights Track Lighting system is capable of producing a range of 2800K Warm White – 7000K Daylight LED color temperatures to give you the variety to choose the perfect white.
Each Gemstone Lights Track Light, at maximum brightness, operates at 23 lumens/ light, 98 lumens/ meter, and 30 lumens/ feet.
Yes. The Gemstone Lights Track Lighting system was built with extreme weather conditions in mind. Being a Canadian owned company we understand harsh weather climates and as such, built our system to work in the extreme rain, snow, and sun.
INSTALLATION
Yes, you can absolutely install front and back 0r any parts of your home at different times. Find your local dealer to learn more.
Yes, the Gemstone Lights Track Lighting system can be installed alongside pre-existing pot lights with no extra hassle or cost to you.
The installation of the Gemstone Lights Control Box will depend on three things; proximity to an electrical outlet, path to the first light of the system, and keeping it hidden. More often than not, the Control Box is installed on the side of the home near a roofline, or in the attic of the garage.
Yes, our manufacturing facility has access to industry-leading, state of the art machines which allow for any shape or depth of track to be custom fit to your home.
No, the Gemstone Lights Control Box can be plugged into any regular outlet and does not require a separate electrical outlet. Allowing you to have ample power to make your home the most beautiful on the street.
The Gemstone Lights Track Lighting system was designed to only be seen when you want it to be. It perfectly blends into your home and is hardly visible when the lights are not on. We welcome you to visit our image gallery for visual examples.
The Gemstone Lights Track System generally works around the rain gutters. We snap the custom aluminum track into the soffit and fascia which is almost always below the gutters. In the event there is no soffit or facia below the gutters, Gemstone Lights can fabricate custom tracks to fit nicely on your rain gutters without compromising the utility.
The way in which the Gemstone Lights Track Lighting system will hang, depends on the specific depth of your home’s soffit and fascia. We will create a low-profile look that blends perfectly into your home.
The time it takes to install the Gemstone Lights Track Lighting System depends on the size of the house or business, however, most installs are done within a day.
Every Gemstone Lights Track Lighting installation has different types of slopes depending on the home. Using our custom designed system, we can fit any flat or sloped soffit surface area.
PRODUCT
Yes, the Gemstone Lights Flood Light Is IP65 rated ensuring your system will have no issues when it comes to encountering water.
Yes. The Gemstone Lights Flood Light was built with durability in mind. Being a Canadian owned company we understand harsh weather climates and as such, built our system to work in the extreme rain, snow, and sun.
The Gemstone Lights Flood Light uses the most cutting-edge LED technology available, allowing for a life expectancy of 50,000 hours. With average usage being 6 hours a day, the system is rated to last around 23 years!
The Gemstone Lights Flood Light is capable of producing a range of 2800K Warm White – 7000K Daylight to give you the variety to choose the perfect white.
Yes, the Gemstone Lights Flood Light is dimmable using the Gemstone Hub app, Google Home, or Amazon Alexa.
The Gemstone Lights Flood Light is capable of producing up to 768 lumens, the perfect amount to accent the exterior features of your home.
The Gemstone Lights Flood Light uses cutting-edge LED RGBWW (R= Red | G= Green | B= Blue | WW= Warm White) diodes creating bright and beautiful colors.
The Gemstone Lights Flood Light is capable of producing an astounding 16 million colors and countless patterns.
The Gemstone Lights Flood Light is a smart LED landscape light designed to be used with the Gemstone Lights ecosystem.
INSTALLATION
No, we do not offer a DIY option for the Gemstone Lights Flood Light System. We have a large network of Authorized Dealers across North America who are available to install our system for you
Yes, during the process of installation the wires connecting the system will be buried so they can not be caught when maintaining the lawn or seen creating an unwanted look.
PRODUCT
Yes, the Gemstone Lights Opal is dimmable using the Gemstone Hub app, Google Home, or Amazon Alexa. However, the Opal is not dimmable using a standard wall dimming switch.
Yes, you can control your Gemstone Lights Opal on and off using a light switch. Check out this article to learn more. However, many users prefer to set timers using the Gemstone Hub app, or to control the Opal using Google Home or Amazon Alexa. Find your local dealer to learn more.
The Gemstone Lights Opal is capable of producing up to 650 lumens, the perfect amount to light up any room.
The Gemstone Lights Opal uses cutting-edge LED RGBWW (R= Red | G= Green | B= Blue | WW= Warm White) diodes creating bright and beautiful colors.
The Gemstone Lights Opal is capable of producing an astounding 16 million colors and countless scenes.
The Gemstone Lights Opal is a smart LED light bulb designed to be used with the Gemstone Hub App.
INSTALLATION
Yes, you can install multiple Gemstone Light Opals. Use an Opal in one lamp, or, use them in every socket in your home – the choice is yours!
Yes, you can install the Gemstone Lights Opal using a standard A19 socket which is found in all homes across North America.
GEMSTONE HUB APP
You can control your Gemstone Lights products all in one place using the Gemstone Hub App. This allows you to set timers, create patterns, control your lights from around the globe, and much more!
Yes, all Gemstone Lights devices are fully controllable from your Google Home or Amazon Alexa.
Yes, in the event you’re in a location without Wi-Fi the Gemstone Lights system is still able to operate using a local Bluetooth connection.
There is no monthly cost associated with the Gemstone Lights HUB app. We understand the value in delivering a long-lasting, low-maintenance system that will cost you little to nothing after your initial investment.
Yes, the ability to control multiple systems simultaneously is a core feature of the Gemstone Hub app.
There is no limit to how many users can use the Gemstone Lights Hub app to access your Gemstone Lights Products. You are able to share access with anyone you choose!
Yes, utilizing the power of the cloud you can have full control of your Gemstone Lights products wherever you are – be it on the other side of the world or simply a few minutes from home. As long as you have internet access, you will be able to control your Gemstone Lights system.
WARRANTY & CERTIFICATIONS
Gemstone Lights offer a 5-year product warranty. Each Authorized Dealer operates its own business and will offer its own labor warranty. Our lights are graded for 50,000 hours. Any Gemstone Lights registered product or component within the system that fails or has defects within the warranty period will be covered under the 5-year product warranty and will be fixed or replaced. Any parts service work needed outside of the labor warranty period will be subject to the fees associated with the Authorized Dealers’ specific warranty program.
Yes, all Gemstone Lights have either an ETL or UL certification and are approved for sale and installation in the United States and Canada. As a consumer, make sure that any product you are purchasing and putting on your property is safe and certified.
You will see the certification stamp on all our products
